Poor call centre

This morning I got 3 SMS notifications of my card being used for transactions that I was not making. I called the call centre to get the card blocked and asked to be transferred to the ***** department. I have not been able to speak to the ***** department and the mailbox for returning the call when consultant are busy is full so I can't someone to call me back. This is a massive inconvenience and Nedbank should be able to do better.