Poor call center service.

I took out a personal loan with Nedbank. Then when Covid hit, I app**** for the personal account protection. I received an SMS on the 13rd of November stating that they were paying an amount into my account within 48 hours. The loan was completely settled in October. After phoning them and being shoved from one department to the next in 40 minutes, they said the money would be paid into my cheque account because my personal loan account has been settled. This morning after 30 minutes on the phone explaining my situation again, I have still no feedback and no money in my account. It seems that when I need to pay, it has to be done immediately. But when they have to pay its a different story. They said they would contact me. Yeah right. I won't hold my breath.