Poor banking service from Nedbank

I had my account put on hold for fica reasons. I checked in at the branch in the 27th Dec 2017 abd the holds were removed. On the 29th at night i noticed that i could not access the funds on the account and i had not received notification to this effect.

Upon checking with the branch on the 30th ( after 13h00), I was told by the manager that there is nothing the branch can do to have it unlocked as they have sent all neccessary information on the 27th to fica and they do not know why it was put on hold again. I was advised to call the call center using the internal phones.

Calling the call center, i learnt that the the complaint and the fica sections were closed for the day and will reopen on Tuesday. I was referred to the cheque account section and i was given the same feedback that they can see the hold on the account but cannot do anything about it because the fica section closed for the day. I was also told to wait for Tuesday to have the matter resolved.

And all this happen on the busiest weekends in the year with all the financial obligations that are to be met.