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VM
Vucci M

1 reviews | Active since Sept 2018

11 Sept 2018, 22:47

Poor banking experience

This is the worst app ever , I'm trying to buy airtime it keeps on saying connection to server loss , I've tried it over 20 times still can't buy airtime , when I trying to make online payments it says authorisation failed called their call center and they said that my account was inactive even though it had a positive balance, spoke to the consultant he said that he will make it active for me and he said that he did but I still can't made any online payments mxm nedbank is the worst bank ever , disappoint about this service it's below even half a star rating

0
Replies (4)
Nedbank
Nedbank's reply12 Sept 2018, 06:05
Official

Dear Vucci

We sorry to hear about the problems you experiencing, a Resolution Manager will contact you within business hours to assist.

Regards

Client Service Support

Best regards,

Nedbank
Nedbank's reply20 Sept 2018, 10:02
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards

Client Service Support

Best regards,

VM
Vucci M's update20 Sept 2018, 11:34
Reviewer Update
Hi your Resolution Manger call and I managed to go to the Sandton City mall Nedbank branch and they managed to resolve both the issue of the app and my card. Thank you.
Nedbank
Nedbank's reply20 Sept 2018, 12:10
Official

Thank you for your feedback.

Regards

Client Service Support

Best regards,