POOR BAD SERVICE

Our Stokvel account was frozen due to FICA, we submitted all documents as required and they told us they will call us back. They never did. We had to go back to be told we must still wait they will call. Still no call, we went and asked for the Branch Manager. She promised it will be sorted out. We went back again to bank and nothing was sorted out. We were told they would call us but it's us running around after them calling to find out what's happening and still our account is blocked. This has been on going since January 2025. We are wasting petrol driving to the bank and airtime.e calling with no help. We are being treated like we the one that owes the bank where as the bank is the one holding our money hostage! How long will this go on, we provided everything and the bank is not helpful. Why must we struggle to get the money we saved??? This is too much! We want our money