Poor attitude

I was depositing at Ned Bank ATM and machine retain my cash due to technical error and gave me receipt to log a call on ********** 11, but when i call that number, i really had a very dissatisfied experience with call center agent her name is Sinenhlanhla, she was not actually helpful infect she was arrogant attitude, i experience sarcastic attitude also, when i speak she will speak over me while i was talking to her, i had to repeat my sentence few times, when i gave her amount which was retain she even told me wrong amount, and i told her about her attitude and i even told that i am not satisfied with her service, Ned bank need to improve their service.