Poor ATM and client services

After 25 years, I am officially tired of Nedbank handling my money. Month after money there is a issue. This time, I got to do a ATM deposit at ATMNZ089, then there is a technical issue, money not returned and the card given. When I contact the call centre, I have to wait for 7 days for investigation before they resolve the issue. So what happens to people who need the money urgently for an operation or rent??? We have to wait. This is complete nonsense that our money is taken and then it's wait for days...