Poor and Unacceptable Service/Processes

Simply impossible to get online banking working as it should function. After re-registering the account in branch, numerous issues with account verification to be done in branch. I am in JHB and do all my incapacitated fathers' banking who lives in Howick. I have full POA but this is not acceptable to Nedbank even though it was completed in their branch! So now I am unable to pay accounts, etc. Total inept bank. Have to verify in branch which means that I have to drive to Howick, load my father and wheelchair into my car, stand in a q at the branch and wait for something to happen! Then drive back to Jhb................