Poor and Insensitive Customer Service from Nedbank

On new years eve a terrible storm hit my area and I suffered major property damage. I got hold of nedbank and spoke to Tatum who works in the claims department. She did absolutely nothing to assist us as we waited 5 days for an electrician to come through not no one from Nedbank has come to assess the damage. She asked me if I would get my own quotes or if im okay if they use their accredited contractors. I told her she can use nedbanks and up until today, nothing. I had to get an my own electrician because we couldn't survive with no lights waiting on them. Nedbanks electrician arrived 4 days later can you believe that. I told her I have no fence as the rains washed it away. My house to open for people to walk in anytime. My family is not safe and even my neighbors Rottweiler entered it and almost bit my daughter and I, yet still there has been no urgency. Im bitterly disappointed. I will do the quotes myself, submit it and hopefully they will process my claims since the entire damage was an Act of God. Thereafter I will be moving my bond and my entire account to another banking institution. This is not the first time and definitely not the last. What a shame truly to debit people for service fees that you unable to provide.