Poor and disgusting non existent customer service

1 star rating is because there's no zero rating. I have been in contact with Nedbank insurance after I encountered a break in at my property since the 19 January 2024,one can imagine how devastating that must have been. I got into contact with Nedbank insurance on the 19 January,what a poor service I received from the day I submitted the claim until today when I got told the claim has been rejected. Just yesterday the 01 February the claim consultant by the name of Tebogo promised to call me after 10 minutes when I wanted an update with the claim but guess what the guy never called up until I had to call him today which still he had no answer for my claim. I had to call again this afternoon to find out about the claim because it's just inhuman to stay without water at premises waiting for Nedbank to make up their minds about my claim which still he needed 10 more minutes to come to me ,so shocking really. I mean I have sent all documents they requested but the claim got rejected and guess what the same Tebogo promised to send me the rejection letter via email,did I get it? .... no. I called again today at 4 to ask for that letter and I got no help,what is it that they hide as I requested for that letter. I really regret the day I took insurance with this company, wouldn't advise anyone to take it even if it's the last insurance on earth. I'm told there's no proof that there was someone staying at my property,I submitted all the proof but still claim got rejected. Why would I waste my time claiming when I know that there was nobody at the property? Nedbank has a lot of explaining to me as really it's disturbing to get such a low deal from them. No update nothing from the so called consultant all they care about is the insurance premiums one is paying. So very shameful of this insurance . I have dealt with some insurances before and I have never seen such a level of unprofessionalism.I have seen a lot of bad reviews with regards to Nedbank insurance and I can attest I became a victim of very poor and disgusting service.