POOR AND ********* CLIENT SERVICE

Dear Nedbank Complaints Department

I am lodging a formal complaint regarding the handling of the closure of my Nedbank credit card facility.

On 7 April 2026, I contacted Nedbank to request a settlement amount in order to close my credit card account. I was issued a settlement letter reflecting an amount of R41 938.47. I paid the full amount as instructed and was advised to allow time for the payment to reflect before the account could be closed.

When I followed up a few days later to request closure of the facility, I was informed that I had allegedly overpaid by R350 and that I needed to withdraw these funds before the account could be closed. This was despite the fact that I paid the exact amount stated on the official settlement letter issued by Nedbank.

I subsequently withdrew the R350 as instructed. However, on 24 April 2026, I received an account statement indicating that I now owe R149 on the same account that was supposed to be settled in full.

This sequence of events reflects poor client service and raises serious concerns about the accuracy, transparency, and ethical standards app**** in the administration of my account. It is unacceptable for a major financial institution to provide a settlement figure, receive full payment, and then continue to levy additional amounts or impose further administrative hurdles.

I request the following:

Immediate investigation into the handling of my settlement and account closure.

Written confirmation that my account has been fully settled and closed without any further charges.

Correction of any negative entries or discrepancies arising from this matter.

I expect a prompt and satisfactory resolution.

Kind regards HC Sinden