Poor and Bad service

poor service , i have open a savvy bundle account at nedbank brooklyn, they are currently charging me twice ,they are charging me for the credit card fees separate and also the bundle fees separate , where as on the website its says there's a fixed fee for both Credit card and a Cheque.

https://www.nedbank.co.za/content/nedbank/desktop/gt/en/personal/bank/accounts/savvy-bundle.html

'Features and benefits For a fixed monthly fee you get:

Platinum Cheque Card Platinum Credit Card*'