Poor Advice

I spent the best part of 59minutes inside the branch standing in a que (nevermind 59seconds) waiting for a consultant to assist me. eventually after 59minutes of standing I was told that my new account is blocked due to FICA regulations, which I do not have a problem with, my problem is that when that sales assistant that phoned me to open this new account he had advised me that as soon as my card gets delivered I must go to my nearest branch to activate it and also apply for an overdraft. Thank you Nedbank for wasting 59minutes of my day for absolutely nothing, all of a sudden im in two minds of whether it is such a good idea to switch to Nedbank afterall.