Poor

I have an issue with the money app platform that has been made available for clients.If you encounter any problems with transactions that were made via the app and you call them to try and resolve these,their assistance is disappointing and causes further inconvenience for you...though that platform is meant to minimise the very same inconvenience.It even takes you more than one call to have your matter resolved.What is worse...after that run around and not being assisted,you are adviced to visit the branch.I submitted a notice to have some funds released on the 12th July.I noticed a malfunction on the app but I continued with the transaction anyway.A notice usually takes 24hrs to process.I wanted to access the funds today but I am told to wait for another 24hrs,it is not possible to make the money available today,which will make my turnaround time a total of 48hrs instead of the usual 24hrs.How is the malfunction of the money app my fault that I have to wait this long?This is such a costly exercise.Calling and calling and waiting repeatedly costs me time and money.