Polite but Useless

Item: Nedbank
Rating: 1
Author: Radostin M

I juat want to share my frustration with dealing with Nedbank. My app was down and is still down for 2 weeks. I complained about, the operator was polite, but told.me.to reatart, reinstall and.clear the data, which i did several times bedorf calling her. Thats useless. Nothing has been done since and i sill cant use it.

Helpful (0)

Replies (3)

Nedbank's replyOfficial

14 Jun 2019, 10:12

Dear Radostin Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support

Best regards,

Nedbank's reply14 Jun 2019, 10:12

Official

Dear Radostin Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support

Best regards,

Radostin M's updateReviewer Update

15 Jun 2019, 20:51

Hello. Just to add on that. Due to inability to use the app I was unable to pay my credit card in time and got charged for 1 day delay R223.70. Nice rip-off!

Radostin M's update15 Jun 2019, 20:51

Reviewer Update

Hello. Just to add on that. Due to inability to use the app I was unable to pay my credit card in time and got charged for 1 day delay R223.70. Nice rip-off!

Nedbank's replyOfficial

18 Jun 2019, 07:59

Noted.

Kind regards
Client Service Support

Best regards,

Nedbank's reply18 Jun 2019, 07:59

Official

Noted.

Kind regards
Client Service Support

Best regards,