POLICY LAPSED

Dear Hellopeter.<br> <br> Please help. I called Nedbank on the 6th of March 2015 and asked for my bank details to be changed. The lady I spoke to clearly said to me she can change them over the phone and asked me for my banking details. I advise her that I will also send the bank details (which I couldn't I agree) but she assured me that she is changing them and confirmed the deduction date. She even said to me she can add my son over the phone and asked for my son's details and she added him even though I had already sent an e-mail. I have been with Nedbank for a very long time just I changed banks. Now I am calling them to check why there was no deduction and they are telling me that my policy has lapsed. this is not fair and I am not happy. They tell me that they listened to the recordings and I was told that I need to send Bank details and that is not true. I only remember around Feb or Jan sometime someone advising me to do that when I called but because I didn't have those details I couldn't change them then but on the 6th of March the lady I spoke to was so nice and told me she can do all these things over the phone and to my surprise my policy has lapsed. Wow!!! I