KN
Kenneth N
1 reviews | Active since Mar 2011
13 Nov 2015, 11:17
Points forfeited!
Hi, I had about 12000 greenback points and was wanting to use them. When I looged onto the site and phoned the customer care I was advised that my points had expired. This is unacceptable as no one advised me on the expiry of the points. The person advised if I swipe my card again, I must call to reinstate my points. Surely I shouldn't be only given my points back when I swipe my card!!
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Nedbank's replyOfficial
13 Nov 2015, 11:26Hello kennaicker,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply13 Nov 2015, 11:26
Official
Hello kennaicker,
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Best regards,