PocketPOS Nedbank

This is not the first time I have experienced bad service in the PocketPOS dept. I have sent emails and made phone calls to Nedbank to assist with my PocketPOS device, *** on 25 Oct. My business came to a complete standstill as I couldn't facilitate any payments. Nedbank locked my device for no apparent reason. More emails asking for help - a terrible blight in that dept left all dead. Eventually I went to Nedbank Brooklyn on 31 Oct where Dwayne Frost, who isn't working with PocketPOS, assisted me. My conclusion is that Nedbank doesn't care for the small businesses. Capitec is really doing well, especially on the stock ex, they will be my next option. Stay away from Nedbank!