PocketPos Bad Service
<p>I have been trying to resolve a transaction issue with PocketPos since 21 June and all I have recd from them is a email giving me a general breakdown and a promise to get back to me with a transaction breakdown. On 31 May we did a POS transaction for R725 which according to my bank statements was never credited to our account.</p> <p>Now I have recd a mail to say please call the help centre with any problems. </p> <p>There is nothing I detest more than sitting on the phone waiting for an actual human being to answer, when the problem can be solved via email or a call to me from Pocket Pos to me their customer. I am totally un-impressed with PocketPos service.</p>
Dear Allan,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Allan,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We received the "missing" R725 the next day with a promise that it would not happen again.
The lady (Cody) from Nedbank was helpfull and efficient, so thank you Nedbank.
Thank you
We received the "missing" R725 the next day with a promise that it would not happen again.
The lady (Cody) from Nedbank was helpfull and efficient, so thank you Nedbank.
Thank you