Hellopeter
Share Your Experience

1 reviews | Active since Jun 2016

22 Aug 2017, 16:24

PocketPOS application processing time

Excellent telephone etiquette. Unfortunately, the processing time is ridiculous. We app**** for a PocketPOS on the 20th of June - that is more than 2 months ago. I made an upfront payment for the device and they are still working on the application. Our Nedbank business account is healthy and in use for 7 years. The PocketPOS is a pay-as-you-go solution - what on earth can take this long to process? Client loyalty doesn't seem to matter - we are Nedbank clients, looking to expand our payment facilities :(

0
Replies (5)
Nedbank
Nedbank's reply22 Aug 2017, 16:31
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply22 Aug 2017, 16:32
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply29 Aug 2017, 08:28
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.


Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.


We look forward to a long-lasting relationship


Kind regards
Client Experience Team

Best regards,

's update29 Aug 2017, 08:31
Reviewer Update
Problem solved, thank you Jean & Nicolas
Nedbank
Nedbank's reply29 Aug 2017, 09:03
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.

Best regards,