tS
talita S

1 reviews | Active since Mar 2009

07 Sept 2015, 13:21

Pocketpos

Since I bought the pocketpos I had one problem after the other. In a year I had more than 4 devices. Now again there is a software problem, but they can't fix it this time because my 1 year warranty has expired. They told me I must buy a new machine. Do you think money grows in my garden?? I'm a small business barely making a living. How can you not fix a software problem?? The last time I received a pocket pos I had to fix the screen myself as it was broken. I coudn't afford another 2 weeks without a card machine. But then again it's Nedbank make things NOT happen!

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Replies (1)
Nedbank
Nedbank's reply07 Sept 2015, 14:08
Official
Hello talas,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team

Best regards,