POCKET POSS - what a total waste of my time

<p>Good day, </p> <p>From day 1 I have battled with Nedbank Pocket Poss. Firstly it gave messages that the transaction failed and then the client shows me on her cphone the confirmation that it went through. I have phoned TWICE the number ***. The first consultant said it went through, the second one said it didnt. Imagine that.... So I checked it on my bankstatement and had to call the client red faced apologizing that it WENT through. Secondly I could not get on back office. Phone 3 times on that number, the one consultant said they are busy sorting it out as we speak they are on my call that I have logged. Almost 2 hours later I phoned back and the consultant informed me that she will escalate the problem as they have not been working on the case. Lies lies lies! Eventually I could not take this POOR SERVICE anymore and canceled the pocket poss. The consultant said they would collect it in 3 days time. That was the 30 November . Eventually I got an email from Priscah Manamela stating that I have to send via courier or take the pocket poss to the nearest nedbank for them to start the canceling process. I responded in telling her that I will NOT do that as they are SO incompotent, and I wouldnt have proof that the pocket poss would be collected at the branch. And I most certainly am NOT going to use my courier for their POOR service. I told her that their courier can collect it at my shop. She raid the email and nothing happened as yet. AM I surprised? Not at all. How long is this going to take. If there is any monies being deducted for the pocket poss from now on, I will AGAIN take this matter into my own hands. Is this so difficult in sorting it out. I want this resolved in this coming week. I am sick and tired of the lies and the promises. Madeleen Labuschagne</p>