1 reviews | Active since Apr 2010
Pocket POS = POS ! ! ! ! !
In late July 2013, I had decided the route of the Pocket POS for my business card needs. <br> At the time, there were two options available - 1 to lease the machine, and the other to purchase outright, with use for 2 years.<br> I decided on the 2nd option of purchasing the machine - To date, all 3 devices have experienced problems at some stage ( ref: ***5), and with my last call to the appropriate department, I was told ' Sorry Sir - your warranty on the device is only 1 year ' <br> I am baffled as to how I am able to purchase the device with use for 2 years and then only have support for the device for 1 year - furthermore, as this is my 3rd device in that time I would think Nedbank would have the sense to deduce, that these devices are problematic and show some goodwill and replace mine.<br> The call centre agent had the audacity to ask, whether she should transfer me to sales for a quote on a new device .... Good bye Nedbank and good riddance
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Kind regards
Client Experience Team
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Kind regards
Client Experience Team
