Pocket POS not the answer
<p>I have been trying since the 22nd February to get an answer from Pocket POS as to why I cannot do a refund on the pocket POS. I have ZERO response from Nedbank Pocket POS. What kind of service is that. </p> <p>So not only did we have to pay comission on a transcation we had to refund, but we also paid to transfer the money back to the client through our bank account.</p> <p>Not Impressed Nedbank!</p> <p> </p>
Deatils emailed.
Deatils emailed.
Thank you for your email resposne advising that refunds cannot be done on Pocket POS.
I do not recall seeing anything in the marketing material or application form regarding not being able to process refunds on Pocket POS, but I could be wrong.
Processing refunds is part of normal card transactions in any business and pocket POS is being sold to businesses, so I do not understand why refunds are not being made available on Pocket POS.
I see this as a serious omission on Nedbank’s behalf, and I cannot in good conscience recommend Pocket POS to anybody without highlighting this omission to them.
Thank you for your email resposne advising that refunds cannot be done on Pocket POS.
I do not recall seeing anything in the marketing material or application form regarding not being able to process refunds on Pocket POS, but I could be wrong.
Processing refunds is part of normal card transactions in any business and pocket POS is being sold to businesses, so I do not understand why refunds are not being made available on Pocket POS.
I see this as a serious omission on Nedbank’s behalf, and I cannot in good conscience recommend Pocket POS to anybody without highlighting this omission to them.