POCKET POS NIGHTMARE

After 8 months of trying, my NEDBANK Pocket POS finally started working on the 27th of March 2015. Since then, not a single transaction processed via the NEDBANK POCKET POS has been banked to my account. For the last 2 weeks, I have had to deal with the Merchant Call Centre in Durban who keep saying that someone is working on the problem. I have had to visit three branches already with no success, Randpark Ridge, Northgate, and today, Cresta. At Cresta today, a very helpful Kasturie sat with us for an HOUR AND A HALF half while we held for assistance with the Merchant Call Centre. Eventually I had to leave and she said she would ask them to call me back when eventually they took the call off hold. Tsholo and Lerato are still so busy working on the problem that they must have forgotten that the turnaround time for this is 48 hours, not 48 days!! Shocking service, terrible product and zero integrity with regards to promises made to customers.