Plumstead branch

I was at the above branch a week back (4/11/17) to close an account and got there around 11:45 and was assisted nicely until I got to Enquiries and was assisted a Teller who did know much but tried to provide a service. She then went to ask another consultant who works there but she had such an attitude that she told me when I asked her to assist that she didn't have to assist me coz she was not the one who initially helped me, that she had a life and was leaving at 12 when the standard hours are from 8-12:30 for staff members. She told me the system shuts down at 12 and I walked in at 11:59. I sent an email to the complaints department and they got back to me saying they didn't have enough information and I rep**** with the required information. As of this day, I still have not received any feedback from Nedbank. That's even worse and clearly the staff will continue mistreating the clients they don't see 'fit'. The consultant (Widaad) even went on to say I could report her and offered to give me her details and now I see why. Pathetic