ZK
Zuzette K
1 reviews | Active since Dec 2018
14 Dec 2018, 09:04
Please train your staff to provide client service
Nedbank staff cant resolve a proplem. Have 0 rate for client service. The keep issue new cards because the cant resolve a plain Fica hold on there side. Fica docs submitted already 1p Nov and 3 Dec. It serms they are *********** to read a Fica document. This is now a month and I have 2 cards with a Fica Hold on. I need a Manager from Nedbank to phone me and resolve this problem today.
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Replies (2)
Nedbank's replyOfficial
14 Dec 2018, 09:16Dear Zuzette
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Nedbank's reply14 Dec 2018, 09:16
Official
Dear Zuzette
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regards
Client Service Support
ZK
Zuzette K's updateReviewer Update
14 Dec 2018, 11:17This is the 2nd time I am receiving this responce. I do not have a convern. I have an onresolved problem for the past 3 weeks. Remove the fika hold. You have all docs since 10 nov
ZK
Zuzette K's update14 Dec 2018, 11:17
Reviewer Update
This is the 2nd time I am receiving this responce. I do not have a convern. I have an onresolved problem for the past 3 weeks. Remove the fika hold. You have all docs since 10 nov