Please stop charges me for printed statements

I always have good things to say about Nedbank. Unfortunately there is always that one or two people that will disappoint you. I requested in February 2015 for the charges on printed statements to be stopped. My second request I was given a reference number ***8 by Manidsa on the 5 April 2015. To date I am still being billed for printed statements. It is a rather simple request and I have called diligently to get this sorted and have lost all hope with the call centre.<br> <br> Please help me fix this it really is a simple request.