PLEASE \MAKE THINGS HAPPEN\" FOR YOUR CLIENTS!!"

Please can you try and help customers to have a better experience at your Branch. Firstly, there should be a \PR\" type person as you walk in asking what you were there for and guide you in the right direction!! A gentleman that was in the queue for quite a while got to the window at Enquiries and was told to go elsewhere as he then had to take a seat again and wait, if there was someone as you walked in he would have been guided in the right direction in the first place!!! All I needed to do was collect a card, there should be a dedicated window for collections as there are some people there doing all kinds of transactions that could take up a lot of time whereas a card collection takes a few minutes. I spoke to one of your staff members, a gentleman,who was not interested at all and quite honestly I found him to be quite rude. I have made the same complaint in the past regarding waiting for ever to collect a card. Thank goodness I was only there for 30 minutes (which should have been 10 mins for collection!!). Please think about having a PR person to help clients as they enter the bank!!! Maybe someone should see how enquiries at ABSA works, very efficient!!!"