Please look at my motivational letter

I have been handed over by Nedbank (rightfully so) for my credit card. Now i just want to settle my account with a consolidation loan that i have not even fully qualified for on all my debts. The other creditors have given me the settlement letters and their offers are about to expire because we are waiting for someone at Nedbank to approve the motivation letter i have sent for the discount i requested. Im a single mom of 3,all i ask for is someone to respond. This letter was sent over a week ago.