Please I need my money back

I opened a small business account in 2014 with Nedbank at the Galleria branch During the application process I indicated that I do not want to receive any paper statements.<br> <br> During the year 2015, I noticed that I started receiving weekly statements and these were charging me and amount of R 11 and some odd every week. I called the customer care centre and was told I need to go to the branch and the assistant assured me that the branch will need to reverse the fees if I had not requested the service. <br> <br> In January I went to the bank to enquire about this, I was told the manager said it cannot be done and he refused to reverse the charges. I am completely appalled with the inconsistencies within the banl. All in all I want my money back and what is due to me.<br> <br> Regards<br> Very unhappy customer