Please Help!

Hi,

Nedbank debited my home loan payment twice. I emailed last week, got a reply on Saturday from Elaine Pillay. I responded and followed up but no reply.

Today, 1 October I called but I was told that I need to send a signed letter to NCC requesting a refund and that it can take up to 7 days. I need the refund urgently, as I have pressing financial obligations. I was also told that my account can't be found?

Please email me urgently.

Brian