1 reviews | Active since Jun 2015
Please consider this enhancement to "real-time" ATM deposits
Whilst your resolution team has been most helpful in resolving issues thus far, it should be noted that I would have made use of your "Talk to Us" (Suggestion), had it been working. Your "Talk to Us" on your website hasn't been working for months and months. This is my SUGGESTION: Please consider enhancing this antiquated way of banking! Today (Monday), at 09:33, a statement enquiry was extracted. l noticed that my account is OVERDRAWN to the extent of R4,981.81(-) because I transferred funds to my Credit Card and made a purchase using "Secure Deposit", yet I do NOT even have an overdraft facility. SHOCKING!!! The CASH DEPOSIT dated Saturday, the 13/02/2021 does not reflect! Even more shocking! How many days or weeks do you need to update deposits which were made at your Cash Accepting ATMs? I'm sorry; it's 2021 already and yet Nedbank still operates the way it did in the 1980's. If you say the deposits are "real-time" then I do not expect my account to now be in overdraft. Do you think that you could please suggest enhancements to this very antiquated way of banking? It almost seems unbelievable! You do realise that I cannot use this cheque account now until you have taken more than 48 hours to update a so-called real-time deposit? Please, do something about this irritating, sub-standard way of banking.
