Please can I speak to a competent human

Hi

Please can you assist me I have been struggling to speak to someone competent with my case at Nedbank. I call the call center and I get transferred from one call center agent to another. I logged a ***** in December got an email for from Yolanda Olivia but I have received no feedback, nor does she respond to emails. I have been told my account is with Legal they dont have a direct number everyone in Nedbank seems confused to help. Please can you guide me.

(currently sitting with Legal but no response to me) ***** ***

Please help