Platinum = Pathetic

<p>So I've had endless problems with nedbank over the past few weeks.</p> <p>Including this morning</p> <p>My cards with Nedbank were approved and DSV have tried to deliver twice now.</p> <p>My surname on my id is Goolam-Mahomed.</p> <p> </p> <p>But my preferred surname is just Mahomed. As the Goolam was just my grandfathers surname in between my name.</p> <p>On all my accounts my cards are aqeelah Mahomed because your card has your preferred name.</p> <p>I advised my private banker (Thandeka) that I would like my name on my cards:</p> <p><br />Aqeelah Mahomed <br />Or <br />A Mahomed</p> <p>As it is on all my other accounts and cards</p> <p>She advised that this was fine and would personally communicate this.</p> <p> </p> <p>The first time nedbank wanted to deliver the card showed : G Mahomed which I didn't accept.</p> <p>The second time (This morning) they attempted to deliver - A G Mahomed which was fine</p> <p>But the DSV person said it might be an issue because it doesn't match the id exactly even though everything else checks out</p> <p> </p> <p>He advised that the only person who could sort this out was my private banker - Thandeka. That all he needed from the bank was a letter or email that delivery was fine because it was a special request.</p> <p>I was unable to get hold of her. And have not been able to contact her ever since I took out this account.</p> <p>I actually used all my airtime trying to contact DSV to speak to John / palesa / rorrie</p> <p>Who even the delivery guy was struggling to contact. I'm standing there as he calls countless people and he can't get hold of anyone.</p> <p>Eventually when he did speak to them all they advised him was that he cannot deliver.</p> <p>The delivery guy advised that he constantly has problems wth nedbank and this is always an issue. He also stated that the only person who could sort this out was my personal banker or some correspondence from nedbank.</p> <p>Which was not done.</p> <p>I spoke to a very nice lady who called me when the credit card was approved and I advised her on what the cards should say and she advised she'll make a special request.</p> <p>I was actually changing from FNB and I do not wish to do so anymore.</p> <p>Nedbank acts as if helping me they're doing me some favour. I'll just take my money elsewhere. I don't need this kind of hassle.</p> <p>What's the point of having a private banker anyway? If you get no assistance or contact? Is this how your platinum division works?</p> <p>Is it just targets and then you don't really care about the client?</p> <p>Having dealt with all banks. Nedbank is the worst. If even people you have to work with (DSV) state how troublesome and unhelpful you guys are, I am not going to bother trying to rectify this as it's been weeks and I'm tired of wasting my breath.</p> <p>Please cancel all my cards</p> <p>Thanks</p> <p>Sent from my iPhone</p>