Pitiful Service

I had app**** for a personal loan on the 13th of May 2025. It was approved on the 15th of May. I had approved the debi-check as well. It is now the 27th of May 2025 close of business and I have not received the funds. This is 13 days since approval that I have been waiting. I called the call center 18 times and all the consultants say "I will send an email to back office". Through all the calls made and feedback requested, 2 consultants cut the call on me, 4 consultants said they will call be back but never did. I had then lodged a complaint with the complaints department (done on 19th May 2025). Also note that after being approved and waiting for disbur*****t I had multiple consultants making difference excuses as to why the finds have not been released (lack of knowledge and a lot of inconsistency), i.e., debi-check not approved (Lie), error with payment frequency (Lie), loan declined (Lie), awaiting documents (Lie). Prenisha is assisting me from the complaints division since the 19th of May. Apparently the issue was found by IT and resolved yesterday and she had send this back to the Admin team to disperse yesterday (26th May 2025) yet still no funds.

This level of Service from a bank that I have been loyal to for 15 years is disgraceful.

Should this complaint fall on deaf ears, the next step will be the ombudsman.

Nedbank must treat their clients with dignity and integrity. No point in advertising personal loans with R 200 monthly rebates if you cannot provide the loan.

My contact details are: *** ***