AO
Anne O
1 reviews | Active since Sept 2010
29 Apr 2018, 09:53
pin and password errors continuously !!!
This is getting absolutely ridiculous !!!
Last week one of my accounts, upon logging in, gave me a warning that I had entered my pin and/or password incorrectly. I called the 0860 number and a very helpful lady tried to solve it for me. In the end I managed myself (resetting password it turned out to be)
We are now a week later. I just tried to enter my account. I now type S L O W L Y both pin and password, and AGAIN website tells me that I hv entered something wrong.
I have a 2nd account also with Nedbank, upon accessing that one... again S L O W L Y !!! the same thing happened !!! After 2 attempts
I now have no access at all to any of my bank accounts and have bills to pay. I do not enough airtime to keep on calling Nedbank over and over and then some again to solve this ridiculous issue.
The other issue is that I am running out of options to find any new passwords !!!!! I find this most and highly irritating !!!
Can somebody call me ?????? MOST URGENT PLEASE!!!!
Helpful (0)
Replies (6)0
Replies (6)
Nedbank's replyOfficial
29 Apr 2018, 15:33Dear Anna
We sorry to hear about your experience, a Resolution Manager will contact you within business hours to assist you further on this matter.
Regards
Client Service Support
Best regards,
Nedbank's reply29 Apr 2018, 15:33
Official
Dear Anna
We sorry to hear about your experience, a Resolution Manager will contact you within business hours to assist you further on this matter.
Regards
Client Service Support
Best regards,
AO
Anne O's updateReviewer Update
04 May 2018, 13:41Thank you for calling last Monday, but I was out of town. Thank you for calling this morning. It was not really convenient this morning. However after your call today 4th May. I gave it another go ..... Much to my surprise I had access to my 108 ...1524. I made a transfer to my credit card. Logged off ...... Tried to log on again . And YES I am blocked yet again.
Please try and call me on hours that I ask you to. I can not sit next or be close by to my computer all day as you will understand.
regards
AO
Anne O's update04 May 2018, 13:41
Reviewer Update
Thank you for calling last Monday, but I was out of town. Thank you for calling this morning. It was not really convenient this morning. However after your call today 4th May. I gave it another go ..... Much to my surprise I had access to my 108 ...1524. I made a transfer to my credit card. Logged off ...... Tried to log on again . And YES I am blocked yet again.
Please try and call me on hours that I ask you to. I can not sit next or be close by to my computer all day as you will understand.
regards
Nedbank's replyOfficial
04 May 2018, 14:08Dear Anna ,
Our apologies , we will inform the Resolution Manager of your comments.
Regards
Client Service Support
Best regards,
Nedbank's reply04 May 2018, 14:08
Official
Dear Anna ,
Our apologies , we will inform the Resolution Manager of your comments.
Regards
Client Service Support
Best regards,
Nedbank's replyOfficial
04 May 2018, 14:27Dear Anna
We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.
Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.
We look forward to a long-lasting relationship
Kind regards
Client Service Support
Best regards,
Nedbank's reply04 May 2018, 14:27
Official
Dear Anna
We thank you for allowing us an opportunity to intervene and provide feedback regarding your complaint.
Should you be satisfied with our service on this complaint it will be greatly appreciated if you would convert the star rating on the complaint.
We look forward to a long-lasting relationship
Kind regards
Client Service Support
Best regards,
AO
Anne O's updateReviewer Update
04 May 2018, 14:27problem solved ...... I am such a bonde ..... My apologies
AO
Anne O's update04 May 2018, 14:27
Reviewer Update
problem solved ...... I am such a bonde ..... My apologies
Nedbank's replyOfficial
04 May 2018, 14:30Dear Anna ,
Thank you for the feedback , we would appreciate it if you would convert the star rating on the Hello Peter complaint.
Regards
Client Service Support
Best regards,
Nedbank's reply04 May 2018, 14:30
Official
Dear Anna ,
Thank you for the feedback , we would appreciate it if you would convert the star rating on the Hello Peter complaint.
Regards
Client Service Support
Best regards,