Pillar to Post: NEDBANK

My credit card was had a hold placed on it due to a debt review qouattion I made. I cancelled the debit review, I was issued with a W17 form stating that Im not on debt review. I send to Nedbank Debt they acknowledged receipt and updated my profile accordingly. Today the 29th of November 2018 I phoned nedbank debt review and they confirmed that Im not on debt review and the hold has been removed. I must check with the credit card department as to why there is still a hold, the credit card department referred me back to the debt review department. Ultimately I was given a number to call ( ********** and ********** ) I have been calling those two number from 9am and now its 11h21 still there is no one picking up the pone. Can someone please help

Ephraim ********** 567 ********** 142650