IT
Ivor T

1 reviews | Active since Mar 2009

01 Dec 2017, 11:57

Pillar to Post

I have been trying to do a reinvestment and after being on the phone for 13 minutes speaking to 3 agents got nowhere. Time to move my investments to a competent bank

0
Replies (3)
Nedbank
Nedbank's reply01 Dec 2017, 12:06
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

IT
Ivor T's update04 Dec 2017, 09:09
Reviewer Update
A lady Colleen called me on Friday to apologise and say that she would follow up and get someone to help with my reinvestment. She too would come back to me to check that this problem was sorted. I have heard from no one. So again this morning I call Nedbank to do the reinvestment. Only to be told that they cannot do anything as they did not receive an instruction and so it has automatically been reinvested. Welcome to Nedbank! We will see about this. I am on my way to close all investments and move my money to a competent bank. You do not unilaterally make decisions on my investments!
Nedbank
Nedbank's reply04 Dec 2017, 09:12
Official

Noted, we will advise the Resolution Manager of your comments.

Kind regards

Client Experience Team

Best regards,