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I went into the Northgate Branch on Sat 5 March at 11.09. I went in to collect my card after receiving an sms on the 29th of Feb stating that my card had been delivered to the branch.<br> <br> I was only served after 12 noon - just to collect a card. There was a lady in a grey jersey shouting numbers out and when she got to mine she asked if I would let a gentleman go before me to which I refused, I was sent to be served at the bulk teller who made me wait when she finished serving a client to serve a staff member first. When she was done she asked what I wanted to be helped with, I explained that I was there to collect my card to which she responded that she was not assisting with that. I told her I was not going to wait any further as it was over an hour of waiting already. She called the shouting lady who came and said I must not shout at her staff - surprised because I did no such thing. She disappeared for 7 minutes then came back to tell me my card was not there. I left then managed to locate the sms sent to me and went back into the branch to show them. The host at the door checked and also said the card was not there. Today the card division says it is at Northgate.