pick up your socks when it comes to customer satisfactory.

I logged a call on Sunday the 03/12/2017 about my electricity i bought via the internet banking, i could not receive it on my my phone so i gave an alternative number. the voucher did not came through to the alternative number, its understandable. When i phone call center after talking to 4 call center agents they told me it would take up to 3 working days. the other one said i would be able to retrieve the voucher pin via internet banking, but i could not..... maybe that function is not yet active on your system, please make it available as soon as possible. I'm on the 4th working day now and 5 days since i logged the call, but sadly no response yet and no voucher. i called today again but the operator with some bad attitude could not assist me and said i must wait. Nedbank you making live difficult for me i dont have electricity in my home and no more money left to purchase any electricity. case number ********** 2