Phumlani Mall Branch Manager Father of Nedbank

Had a very bad experience with Nedbank Phumlani Mall in Tembisa from Dolly Zitha and the Branch manager Nicholas Masuku. I went to that branch to request an eft transfer from my business account to another account(Inter account transfer) I was told they can't do it for me by the teller Dolly Zitha because it's not allowed in their branch they don't do it.I explained to her that i have done this transaction twice in different branches and I have never experienced any issues. Why only in this branch I'm having issues ?I then request to speak to Branch Manager that's when i was referd to Nicholas Masuku who was very rude who told me that he does not take requests from clients that his house and his there to work for his children is not to be told by a client.I explained to him that i have done this request and there was a charge that I will need to pay to have this request done. He told me that he won't do it cause he doesn't feel right about it so he won't.he made me feel that he is a BOSS. He said in his branch he does as he please whatever happened in another branch doesn't mean he has to do it meaning that the processes of Nedbank only apply to other branches and not in his branch.He even. refused to give me the name of his manager.I had to force him to do so as he said that it's his house. I went to that branch on Friday 17 December 2021.I waited to be assisted by Nicholas Masuku for more than 1hour 12 minutes to be told I must take a hike.