PHONING your call centre ABOUT 2 weeks now

PHONING your call centre ABOUT 2 weeks now. Spoke to at least 5 CONSULTANTS. Enquiring about investment rates for seniors F/D and why yr 12 MONTHS plus rates are lower than other's. Nobody can give me an ANSWER. Also enquiring ABOUT PENALTY fees for EARLY withdrawal on FIXED DEPOSIT . STILL WAITING FOR AN INVESTMENT SPECIALIST TO REVERT TWO WEEKS!!! remember speaking to an ABBY and a CHANTAL KING STAFF NO 187942. Disgraceful SERVICE!!!