Phathetic Services -

I have app**** for home loan with Nedbank and I was approved for it . The bond was registered on the 30 January 2014. According to my attorneys they have confirmed in black and white that the first debit order will run on the 25th February 2015. This morning I waked up to a debit order from Nedbank. I called the call center and spoke to princess ( Call ***)who was not even helpful. She said there is nothing that she can do for me I must call the collections department- which with airtime ? they have done an internal error and they need to resolved internally , not at the benefit of the customer . I was on line with them for 30 minutes and still need to hold for another 30minutes to talk to collections department <br> First according to the contract I signed with them the debit order must debit my bank account on the 25th of every month NOT ON THE 02ND . I am new client to Nedbank but I am already disappointed with their customer service. I am even considering switching my home loan to standard bank . <br> I don't trust Nedbank and I will never consider doing business with them in their future. Lesson learned next time I will just stick to home bank which standard bank