Petty Bureaucrats

American Express/Nedbank/DSV Couriers I got a call from Rosanne DSV couriers about delivering my replacement American Express Card. The conversation went like this. You need valid ID to show the courier “Yes I have a SA passport and Drivers License and also a Foreign passport” We need an ID no “I don’t have I mislaid it “ OK you need to get affidavit from a police station and also prove you have app**** for a new ID. In my mind the idea of the security exercise is to make sure that the right person is signing for the card, but not with these bureaucrats with them the illogical process is what’s important. Nedbank are by far the worst Bank operating in SA they should really look at how their competitors operate or face annihilation at the hands of consumers, by contrast none of their competitors go on with this BS they very simply ensure that the person is the correct person and simply scan the identification (if Nedbank survive they will need to arrive in the 21st Century)