Pethetic turn arround times and mis-information

<p>Clarity on the process of Insurance pay-outs I had an insurance claim on my Nedbank personal loan on the 08/09/2016. My claim was approved and paid out to Nedbank I then got an SMS on Saturday the 24/09/2016 stating my loan was paid and I should contact ********** 117 which I did on Monday 26/09/2016 and was informed by the agent that it has been settled and there is an amount due to me which no one can give me a figure. She informed me the account will be closed and the amount not know will be credited to my account within 3 to 5 working days. I phoned in again today 29/09/2016 and was told that a lump sum (which is still not known to me )which is due to me is sent back to the insurance company for approval for pay out . I am confused as to how many times is the insurance company approving one pay out it is becoming frustrating as no one can give me the right process and when I will receive my refund. I was given a reference number ********** an told to call back on Monday 03/10/2016 which is way past the turnaround time of 5 days. Called again this morning 03/10/2016 response was that it takes between 3 and 4 weeks for an insurance claim refund and on the system as of the 30/09/2016 no feedback from insurance . Sent this same email to ********** no response as yet. if one has to skip a payment on the loan you are called immediatly. This is pethetic service when i was paying for the loan and insurance deligently. Loans department must wake up give clients proper feedback and appropriate folow ups should be done. i just hope my installment for the 15/10/2016 has been cancelled as the delay is from Nedbank and not myself. </p> <p> </p> <p> </p> <p> </p>