Pethetic Client Service Ever

Dear Nedbank,

From a potential client that was referred to Nedbank to do an loan application your Groblersdal Mall Branch is pathetic !!!

I just visited your Groblersdal Mall branch and was shocked to my bones, that your clients was rejected to ask for assistance. Your clients are provided chairs outside the branch, while there is so many seating positions available in the branch!!

I stood in front of a closed door for about 20min, with NOT even one of Nedbank’s service agents attempting to ask me, why I was there. Then one consultant came out to assist her client, at the ATM, on her wat back in while I was still standing in front of the door ! she passed me with not even greeting me. I then stopped her and asked I need assistance, the answer I got was you have to wait. Not even, asking why I was there , just you have to wait!! I then asked to see the manager, and to my shocking surprise was an answer ( sorry the manger does not see clients she is busy) What the hell, kind of service is Nedbank providing to their clients?

This is unacceptable !!!!!