Personal skills

I went to the bank first time on 30 Nov to collect a new card. only after waiting in the queue for more than 30min I was told my card was at another bank. i asked the teller lady to order new one for me, after few minutes she told me she did & my card will be available in 3/4 working days. No correspondence was had until I went again today only to find out they were not re-ordered (after waiting in a queue again). When I asked for to speak to a superior person, team leader came & had attitude without hearing my full story. I wanted the cards to be delivered to my address instead because I can not go there again for the same issue for the third time.