Personal Service excellence

i'v been a Nedbank client for years, service has always been great, but then Mohammed started at the Irene Mall branch at the info counter and in branch banking became a pleasure. He's since been promoted, to my delight in the branch as past experiences with other staff, were not too pleasant. He knows me & my wife as regular customers with our business and personal accounts held at Nedbank. I bumped into him at the P'n P on Friday & just mentioned I need to get Garage Cards for the business & need to upgrade my personal account, (both things we've been thinking as must do's for more than a year) Yesterday, we were called that we can collect the cards. Today we collected, my personal account paper work was ready for signing and he suggested we do the biometrics, to ease future collection & in bank interactions. This is service everyone should strive for and I look forward to him one day being my personal banker but scared for losing him along the way, as he moves up the ranks. Keep up the great work, you're an inspiration and shining example for Nedbank!