Personal loans collections Incorrect debit and refusal to refund

<p>I have requested a refund on a personal loan for an amount of R1194 as they have debited me twice incorectly. i have called and spoken to a consultant on Friday 01 July who informed me that it would be refunded immediately. This is after i was incorrectly debited 4 times over the last week amounting to over R4500. i have requested refunds on those debits which occured within 4 days. This has put heavy financial strain on me and has put me behind on paying my accounts on time and fulfilling other creditors debits which has left me with a bad credit rating!</p> <p>4 days have passed and no refund has been processed. i called through again on 06 July to follow up on the refund. after being transfered to 4 different departments i get through to someone who tells me that the refund was not processed and now i would obnly be getting half of the amount due to me.</p> <p>i was then put through the system 3 times to speak to different people each time and explain my story several times who then in turn transfer me to the collections department only to hear different stories by each person that i sepak to. I was then transfered to Sipho who had a bad attitude and did not resolve my query and without warning sent me back in the system holding on for another consultant. this service is EXTREMELY unprofessional and pathetic. I have called them back and then chatted to Thandeka Mokoena who advised that the refund will be for the full amount and will be processed by Friday 08 July latest. Should this not be the case then I would cancel every singly account with Nedbank and move to another financial institution.</p>